When you purchase goods online we appreciate that you are likely to be seeing any goods you have purchased for the first time. Accordingly, you may try the goods on as if you were in one of our stores. Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safely at our store.
It is imperative that when your unwanted goods are returned to us they are done so in a resalable condition. We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them. This applies to any original packaging and labels, particularly if the packaging forms part of the goods such as boxed garments and gift items. Extra care must be taken when trying on clothing. Please ensure you are not smoking, wearing any make-up, fragrance or deodorant that may leave a scent or a mark.
Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.We may instead return your goods to you. Prior to sending it, you will be charged for all costs in respect of returning such goods (e.g. postage or courier charges).
We do not accept liability for any goods that do not reach our store nor can we accept liability for any goods that may be returned in error. We recommend that you return goods via a recorded delivery service and retain the proof of postage.
In the event that we return your goods to you for any of the above reasons and you do not accept return of the goods, we reserve the right to destroy the goods.
Some of the goods you purchase on our website may have an alternative returns policy, so this policy will not apply. Please check the returns information on your product page to find out the correct returns information before making your purchase. If you forget, don’t worry as your delivery note will indicate the correct process you should undertake if you decide to return any of your goods. Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment card within 14 days. Please note this usually takes between 5 –10 days but may take up to 14 days.
If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.
Cancelling an Order
Since orders are dispatched promptly, subject to your statutory rights and these terms and conditions, we are unable to cancel orders after you have received your order confirmation email if applicable.
If your order has already been sent out, you may still cancel your order if you change your mind, and to do so, simply return your order to our shop within 28 calendar days of your receipt of purchase stating reason for return, following our Online Returns & Refund Policy.
Provided the return also meets the terms of Our Online Returns & Refund Policy, you will be entitled to a full refund excluding delivery charges if applicable
Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English.
Credit & Contact Information
If you have any queries regarding any of our terms, please contact us.