FAQs

FAQs

  1. 1.If my size for a particular design isn’t available, can I place a bespoke order?

Yes, we do offer a bespoke service but that will be using one of our fabrics and we will also require your measurement or range of size i.e small, medium, large or XL to make these designs.

 

  1. What is your delivery timescales from date of purchase to a UK address?

From the date of purchase for our UK customers it takes 5-7 working days

For the other Europe countries your orders takes 12-18 working days to be delivered

For the USA customers it takes 14-21 working days for your orders to be delivered

For the Rest of the World, this may take more or less time depending on the location and distances of the country but we aim to dispatch as soon as possible.

 

3.Are the items on the website available now?

Yes! These can be dispatched from our shop once payment is made. If an item is out of stock, it will be shown as such on the website.

 

  1. I would like a matching shoe and bag made for me.

We are unable to make a bespoke shoe and bag and encourage you to buy from those available on the site which is at discounted prices.

 

  1. What Courier Company do you use for delivery? 

On our normally transactions we use Royal mail (registered) and require your signature on delivery. We also use Parcel force depending on location and the weight of the order. At Lenya Styles, our aim is to get your delivery to you as soon as possible.

  1. Do you deliver outside the UK?

Yes we do deliver to most places outside the UK. Please send us an email to salesdesk@lenyastyles.co.uk or use the ‘Contact Us’ form to see how we could help.

  1. How do I place an order?

You can easily place your order online, by telephone or email. Check our contact details for our telephone number and email address

 

  1. How do you take payments?

 You can make your payments through PayPal. This is the safest way to make payments online as nobody sees your card details. You can also contact us for our bank details so that you can deposit payment directly. Alternatively, you can pay using your credit or debit card.

 

  1.  Do I need a Paypal account before I can make a purchase?

No, you don’t need to have a PayPal account before making a purchase. Follow checkout directions as normal, click pay and click continue at (don’t have a PayPal account?)

 

  1. How do I re-order an item?

You can email us to let us know of your intensions and use a measuring tape to give us measurements of your Bust, Waist and Hips ( Or any other measurements you can provide). You’d then need to pay a holding deposit of between 25%-50% of the price and pay the rest when the outfit is ready.

 

  1. Can I change my mind after reordering an item?

If you decide you no longer want an item which has been reordered, your deposit will not be refunded.

 

  1. Do you have a shop?

Yes, we do have a shop. Address below:

Lenya Styles

Unit 2, 6 Oxford Street,

Bletchley, Milton Keynes

MK2 2UA

 

  1. Is it possible to see an item before I buy?

Yes, feel free to visit us in store and try on a garment before purchase.

 

  1. Can I provide my own material and design to create an outfit?

No, we cannot accept your own material although we can take your design and help you choose a suitable material for the outfit. This service is only available in store.

  1. Do you have Petite sizes?

No, we do however offer an alteration service for a fee if you provide us with your measurement.

 

What is your returns policy?

If you are not entirely satisfied with your purchase, you can return it unworn within 7 days and we will exchange or refund your money to your card once it is received by us. This excludes jewellery, turbans and wigs due to hygiene reasons. Refund may take between 3-5 Days to show in your account.

 

 How do I return unwanted item?

First contact us and tell us the reason why you wish to return the item so that we can give you the address where you can return it to. Return item where possible in original packaging and ask for proof of postage.

 

 Who pays for the postage for returns?

You would have to pay for postage when returning an item.

 

 

Measurement chart

 

Women’s Size Chart
  Size Bust Waist Hip
XXS 0 31.5 23 33.5
XS 2 32.5 24 34.5
XS 4 33.5 25 35.5
Small 6 34.5 26 36.5
Small 8 35.5 27 37.5
Medium 10 36.5 28 38.5
Medium 12 38 29.5 40
Large 14 39.5 31 41.5
Large 16 41 32.5 43
XL 18 43 34.5 45
XL 20 45 36.5 47
2X 22 47 38.5 49
2X 24 49 40.5 51

 

 

 

 

Women Plus Size Chart
  Size Bust Waist Hip
3X 22W 51 44 53.5
3X 24W 53 46.5 55.5
4X 26W 55 49 57.5
4X 28W 57 51.5 59.5
5X 32W 59 54 61.5
5X 34W 61 56.5 63.5

 

 
Men’s Size Chart
Size Chest Waist
XS 33-34 27-28
Small 35-37 29-31
Medium 38-40 32-34
Large 42-44 36-38
XL 46-48 40-42
2XL 50-52 44-48
3XL 54-56 50-52
4XL 58-60 54-56
5XL 62-64 58-60
6XL 66-68 62-64

 

 

 

 

 

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